Travel insurance / Medical insurance / Cruise insurance

Terms and conditions

We're dedicated to giving you less hassle so you can have more holiday. It's important to us that you understand what you're booking before you commit. We've set out everything you need to know below.

Click the link below to download the policy booklet which provides you with full details of the cover provided under your policy and all necessary terms and conditions.

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Terms and Conditions you can trust

About Us

These terms and conditions are governed by English law and apply from when we provide you with a booking reference, either by phone or on the website. You and we both agree to submit to the non-exclusive jurisdiction of the English courts. When we talk about “we”, “us” etc, we mean Essential Travel which is a trading name of Holiday Extras Cover Limited Ashford Road, Newingreen, Hythe, Kent CT21 4JF. Company reg no 05058680. These terms only apply to Essential Travel bookings made directly through our website, app, or via the Holiday Extras contact centre or through an affiliate partner of Holiday Extras using the Holiday Extras booking engine. We act as a booking agent for the companies that provide or operate the travel products we sell on our website. Your contact for the provision of these travel products will be with the applicable provider of them, and they have their own terms and conditions. These are available upon request. Bookings made via a third party partner website are subject to the terms and conditions set out on that website.


If you need to get a hold of us for any reason you can email us on or get in touch with our award-winning contact centre via 0330 053 4250