For new claims (excluding medical emergencies, gadget, legal expenses and financial failure claims where details can be found below):

 

If you purchased you policy on or after 12th October 2023

You can submit your claim online: www.submitaclaim.co.uk/essential

If you would like to speak to someone directly please contact our claims service on 01403 470 551 (open Monday to Friday, 09:00-17:00), or email Essential@casl.co.uk.

 

If you purchased you policy before 12th October 2023

you can download a claim form from https://travelclaims.davies-group.com/ or we can send you a claim form via post or email.

 

If you would like to speak to someone directly to make a claim, please contact our claims service on 01403 288118 (open Monday to Friday, 09:00-17:00), or email travelclaims@davies-group.com.

For medical emergency, medical related expenses, repatriation and evacuation claims:

• Please call the assistance company at any time of the day or night:
• Tel: +44 (0) 1403 788 718 (if You are anywhere except the USA, Canada or Mexico)
• Tel: +1-844-780-0494 (toll free if You are in the USA or Canada) Tel: 00 1 819 780 0494 (if You are in Mexico)

For legal costs and expenses claims:

• Contact DAS Legal Expenses Insurance Company Limited, DAS House, Quay Side, Temple Back, Bristol, BS1 6NH.
• Email: newclaims@das.co.uk
• Tel: 0117 934 0548 (local rate call) (Please see the Legal costs and expenses section for further details).

For gadget claims

• Online: https://tiga.taurus.claims
• Contact Taurus Insurance Services Ltd, Suite 2209-2217 Eurotowers, Europort Road, Gibraltar.
• Email: essential.tiga@taurus.gi
• Tel: 0330 175 7869 (local rate call)

For financial failure claims:

• Contact: IPP Claims at Sedgwick, Oakleigh House, 14-15 Park Place, Cardiff CF10 3DQ
• Tel: +44 (0) 345 266 1872 (local rate call)
• Email: Insolvency-claims@ipplondon.co.uk
• Please quote reference ESFI V1.21 if You have Executive or First Class Cover.