For new claims (excluding medical emergencies, gadget, legal expenses and financial failure claims where details can be found below):

 

The easiest way to make a claim is to download a claim form from: https://EssentialTravel.submitclaim.online/claim-forms/

You can then submit this form and all required evidence by emailing to: claims@ergo-ias.co.uk

Alternatively you can call on 01403 470 551 to speak to a claims agent

For medical emergency, medical related expenses, repatriation and evacuation claims:

  • Please call the assistance company at any time of the day or night:
  • Tel: +44 (0) 1403 788 718 (if You are anywhere except the USA, Canada or Mexico)
  • Tel: +1-844-780-0494 (toll free if You are in the USA or Canada) Tel: 00 1 819 780 0494 (if You are in Mexico)

For legal costs and expenses claims:

  • Contact DAS Legal Expenses Insurance Company Limited, DAS House, Quay Side, Temple Back, Bristol, BS1 6NH.
  • Email: newclaims@das.co.uk
  • Tel: 0117 934 0548 (local rate call) (Please see the Legal costs and expenses section for further details).

For gadget claims