For new claims (excluding medical emergencies, gadget, legal expenses and financial failure claims where details can be found below):
The easiest way to make a claim is to download a claim form from: https://EssentialTravel.submitclaim.online/claim-forms/
You can then submit this form and all required evidence by emailing to: claims@ergo-ias.co.uk
Alternatively you can call on 01403 470 551 to speak to a claims agent
For medical emergency, medical related expenses, repatriation and evacuation claims:
For legal costs and expenses claims:
- Contact DAS Legal Expenses Insurance Company Limited, DAS House, Quay Side, Temple Back, Bristol, BS1 6NH.
- Email: newclaims@das.co.uk
- Tel: 0117 934 0548 (local rate call) (Please see the Legal costs and expenses section for further details).
For gadget claims