For new claims (excluding medical emergencies, gadget, legal expenses and financial failure claims where details can be found below):
If you purchased you policy on or after 12th October 2023
You can submit your claim online: www.submitaclaim.co.uk/essential
If you would like to speak to someone directly please contact our claims service on 01403 470 551 (open Monday to Friday, 09:00-17:00), or email Essential@casl.co.uk.
If you purchased you policy before 12th October 2023
you can download a claim form from https://travelclaims.davies-group.com/ or we can send you a claim form via post or email.
If you would like to speak to someone directly to make a claim, please contact our claims service on 01403 288118 (open Monday to Friday, 09:00-17:00), or email firstname.lastname@example.org.
For medical emergency, medical related expenses, repatriation and evacuation claims:
For legal costs and expenses claims:
- Contact DAS Legal Expenses Insurance Company Limited, DAS House, Quay Side, Temple Back, Bristol, BS1 6NH.
- Email: email@example.com
- Tel: 0117 934 0548 (local rate call) (Please see the Legal costs and expenses section for further details).
For gadget claims
For financial failure claims: