For new claims (excluding medical emergencies, gadget, legal expenses and financial failure claims where details can be found below):

You can submit your claim online: www.submitaclaim.co.uk/essential

If you would like to speak to someone directly please contact our claims service on 01403 470 551 (open Monday to Friday, 09:00-17:00), or email essential@csal.co.uk

 

For medical emergency, medical related expenses, repatriation and evacuation claims:

  • Please call the assistance company at any time of the day or night:
  • Tel: +44 (0) 1403 788 718 (if You are anywhere except the USA, Canada or Mexico)
  • Tel: +1-844-780-0494 (toll free if You are in the USA or Canada) Tel: 00 1 819 780 0494 (if You are in Mexico)

For legal costs and expenses claims:

  • Contact DAS Legal Expenses Insurance Company Limited, DAS House, Quay Side, Temple Back, Bristol, BS1 6NH.
  • Email: newclaims@das.co.uk
  • Tel: 0117 934 0548 (local rate call) (Please see the Legal costs and expenses section for further details).

For gadget claims